4. Structure the process improvement approach and associated resources
Process reviews are the most widely used means of improvement at process level (see Conducting a process review
As with the other improvement areas, you will need to define the frequency of process reviews. The most common frequency is half-yearly or yearly.
For each process, the process manager conducts the review with invited participants. This process review includes an assessment of the effectiveness of actions taken in response to risks and opportunities (see ISO 9001...
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Structure the process improvement approach and associated resources
Structure the improvement process at system level
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ISO 9000 – Quality management systems – Fundamentals and vocabulary
ISO 9001 – Quality management systems - Requirements
ISO 9004 – Managing an organization's sustainable performance – Quality management approach
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