4. Structure the process improvement approach and associated resources

Process reviews are the most widely used means of improvement at process level (see Conducting a process review [FIC 0340] ), although they are not a requirement of the ISO 9001 standard.

As with the other improvement areas, you will need to define the frequency of process reviews. The most common frequency is half-yearly or yearly.

For each process, the process manager conducts the review with invited participants. This process review includes an assessment of the effectiveness of actions taken in response to risks and opportunities (see ISO 9001...