2. Structure your approach to improving product and service quality
Once the responsibilities for coordinating and analyzing product and service quality improvement have been defined (see Step 1), the approach detailed below is recommended.
2.1 Identify the data sources to be analyzed
Draw up your list of sources of information to be collected and analyzed to improve the quality of products and services developed by the company for its customers, for example :
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Structure your approach to improving product and service quality
Structure your approach to improving the quality of your suppliers' services
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ISO 9000 – Quality management systems – Fundamentals and vocabulary
ISO 9001 – Quality management systems - Requirements
ISO 9004 – Managing an organization's sustainable performance – Quality management approach
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