3. Structure your approach to improving the quality of your suppliers' services
Once you have defined your responsibilities for coordinating and analyzing the quality improvement of your suppliers' services (see Step 1), we recommend the following detailed approach.
3.1 Identify the data sources to be analyzed
Draw up a list of sources of information to collect and analyze in order to improve the quality of your suppliers' services:
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Structure your approach to improving the quality of your suppliers' services
Structure the process improvement approach and associated resources
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ISO 9000 – Quality management systems – Fundamentals and vocabulary
ISO 9001 – Quality management systems - Requirements
ISO 9004 – Managing an organization's sustainable performance – Quality management approach
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