ISO 9001 and internal communication
Managing the internal communications process
Practical sheet REF: FIC0462 V1
ISO 9001 and internal communication
Managing the internal communications process

Author : Isabelle EQUIXOR

Publication date: September 10, 2016 | Lire en français

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2. ISO 9001 and internal communication

Let's take a look at how ISO 9001 deals with internal communication through its chapters.

2.1 § 5.1 Leadership and commitment

According to chapter "5.1.1 General": Management must demonstrate its leadership and commitment to the quality management system by ... [...]: [...]

f) communicating the importance of having an effective quality management system and complying with its requirements; [...].

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2.2 § 5.2 Policy

Chapter "5.2.2 Communication of...

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