2. ISO 9001 and internal communication
Let's take a look at how ISO 9001 deals with internal communication through its chapters.
2.1 § 5.1 Leadership and commitment
According to chapter "5.1.1 General": Management must demonstrate its leadership and commitment to the quality management system by ... [...]: [...]
f) communicating the importance of having an effective quality management system and complying with its requirements; [...].
SCROLL TO TOP2.2 § 5.2 Policy
Chapter "5.2.2 Communication of...
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ISO 9001 and internal communication
Define the internal communications process
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