Managing the internal communications process

You need to define and implement internal communication activities. Above and beyond regulatory requirements, internal communication is essential to the success of a company and the development of its people. But you still need to know what to communicate, to whom and how, and how to ensure the effectiveness of your communication actions.

Properly implemented, communication initiatives help to raise staff awareness and involvement, so that they play an active part in improving the company's operations, ensuring the effectiveness of the quality management system and taking all stakeholders into account.