Overview
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Jean DE LA HOUPLIERE: Consultant-teacher-trainer in quality management for operational performance, Manager of the Lyon-based consulting firm JEMA-Solutions
INTRODUCTION
Your contribution to the implementation of the strategic plan (whether formalized or not) presupposes the provision of the resources needed to achieve the objectives it contains. Human capital is the resource that can be your organization's most significant competitive advantage.
Consequently, this capital must be valued as accurately, as up-to-date and as relevant as possible, from a quantitative point of view of course, but even more so from a qualitative point of view.
This qualitative assessment is the essence of this sheet. It guides you in answering the many questions related to the acquisition of an adequate level of competence. It will ensure that you have the skills you need to achieve your organization's strategic objectives, when you need them.
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Normative references
ISO 9001:2008 – Chapters 4, 5 & 6
ISO 9004:2009 – Annex B
ISO 10018 – Guidelines for staff involvement and skills
ISO 22301 – Social security – Business continuity management systems
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