4. Closing the project by capitalizing on feedback
This process enables all project activities to be finalized, bringing the project to a close and creating a feedback repository designed to capitalize on this experience for future projects and their teams.
ToolAt the end of the project, it is recommended that the project team meet with customers and key stakeholders to collect their feedback (VOC: Voice of custommer (Tool VOC: voice of custommer-Customer satisfaction )) and discuss what went well, and what could...
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Closing the project by capitalizing on feedback
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Bibliography
PMI, Project Management Body of Knowledge , edition 7, July 2021.
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