1. Preliminary studies

1.1 Knowledge of the organization's current situation

Before looking to improve existing processes, we must first :

• understand the organization in its environment: organizational model, customers, suppliers, partners, flows, business and professional areas and processes (with mapping);

• understand how the company currently operates: using company organization charts, organizational modes (functional, matrix), degree of autonomy, dysfunctions, management styles, internal communication and social relations...

• identify your know-how, your businesses, your ambitions in relation to your customers, your business constraints, your current situation (Swot analysis: strengths,...