5. Defining key roles

The project customer: the customer is the party for whom the project is being carried out. In the case of a project carried out on behalf of a third party, the customer is the party who pays a financial amount according to the terms defined in a contract, in order to acquire a work, a product, a system, a service, etc. The customer may express a need or have it expressed. He can express a need, or have it expressed, and after several phases of study (APS or preliminary design, APD or detailed design) including, with varying degrees of precision, economic, legal, technical and other aspects, he decides on the project, or has it decided on, which then enters the realization phase.

Stakeholders: these are the specific individuals or groups who have either a financial stake or an interest in the results of the project. Normally, stakeholders...