5. Having confidence

Followers look for the absence of doubt in leaders. Leaders therefore need to be totally self-confident if they are to convince others of the soundness of their objectives and decisions.

Conflict management is one of the most common situations faced by leaders.

Having to address a criticism, make a decision, play the role of mediator - these are situations that all managers encounter, and which most often make them feel uncomfortable.

Employees are most alert and sensitive to the behavior of their managers in these difficult situations.

If you want to address a criticism effectively, avoid looking for the culprit, avoid generalizing, and make sure you're constructive in this situation by being assertive.

Start with precise facts that are by nature indisputable....