8. Mistakes to avoid
8.1 Neglecting continuous innovation
It's less spectacular than disruptive innovation, but it's easier to sustain over time, less costly and, if properly implemented, a great source of customer loyalty –.
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M. Imai, Kaizen , The Key to Japan's Competitive Success , 1986
J. P. Womack, Lean Thinking , 2003
P. S. Pande, R. P. Neuman, R. R. Cavanagh, The Six Sigma Way: How GE, Motorola and Other Top Companies are Honing Their Performance...
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