Practical sheet | REF: FIC0644 V1

Designing a service: a seven-step method

Author: Bernard YANNOU

Publication date: July 10, 2012, Review date: July 16, 2024 | Lire en français

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    6. Infrastructure design (production back office and support processes) and costing

    The production back office and supporting processes are then designed using the blueprinting method. We have now illustrated the blueprinting of an international FedEx parcel pickup and delivery.

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