2. Functional analysis of service offering
Express the need:
first, globally, by a transformation between an initial state and an ideal final state;
then in detail, expressing each characteristic change desired in this transformation.
We'll take a closer look at the steps involved in this expression of need, using the example of a service for sending and receiving registered mail with acknowledgement of receipt.
2.1 Define pre- and post-service states
Exclusive to subscribers. 97% yet to be discovered!
Already subscribed? Log in!
Functional analysis of service offering
Designing a package of basic services
Article included in this offer
"Management and innovation engineering"
(
434 articles
)
Updated and enriched with articles validated by our scientific committees
A set of exclusive tools to complement the resources
This method is based on analysis approaches, from the global representation of a service seen in the What's the point of evolving a product into a service?
Exclusive to subscribers. 97% yet to be discovered!
Already subscribed? Log in!
