1. Assessing the situation
Assessing a situation is a prerequisite in the event of a crisis. It will enable you to manage the crisis as effectively as possible.
First, carry out a quick analysis, including information gathering. But be careful! Don't confuse information with data, which is raw whereas information is contextualized data.
Then prioritize this information. This may involve identifying the areas and populations most affected.
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Reference standards
ISO 22301:2019 – Security and resilience – Business continuity management systems — Requirements
ISO 31000:2018 – Risk management – Guidelines: offers general guidelines for risk management, including industrial risks and internal company crises.
Websites
The SGDSN is proposing instructions that are more specific to humanitarian crises, but suggests good principles that can be replicated for all types of crisis.
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