8. Glossary
Stakeholders
A stakeholder is any actor (individual, organization, group) concerned by a project, decision or action, i.e. whose interests are affected in one way or another by its implementation. Stakeholders may be internal (employees, management) or external (customers, suppliers, local communities). They play a crucial role in corporate social responsibility (CSR) and participative governance.
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Glossary
Reference standards
ISO 22301:2019 – Security and resilience – Business continuity management systems — Requirements
ISO 31000:2018 – Risk management – Guidelines: offers general guidelines for risk management, including industrial risks and internal company crises.
Websites
The SGDSN is proposing instructions that are more specific to humanitarian crises, but suggests good principles that can be replicated for all types of crisis.
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