Overview
Read this article from a comprehensive knowledge base, updated and supplemented with articles reviewed by scientific committees.
Read the articleAUTHORS
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Pierre MONGIN: Mind mapping speaker, consultant and author
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Laurent DELHALLE: Lecturer at Sciences Po Lyon and École de Guerre Économique
INTRODUCTION
The crisis is a loss of our universe of reference. The model of the world that conditions people's behavior suddenly no longer works. The phenomenon disrupts the functioning of the organization, and its consequences must be managed.
To avoid suffering the crisis, we need to regain control of crisis resolution management and communication. The state of emergency creates an "information crisis" in addition to the crisis itself. Internal trauma, the arrival of diverse and impatient interlocutors (the Internet, journalists, public authorities, unions, consumers, users, etc.) all combine to disrupt communication.
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Why talk about crisis communication?
Restart the machine internally and manage the public dimension
Bibliography
Cyber-risks , Professor Solange Ghernaouti, University of Lausanne, 2013.
Crisis management , ENA alumni magazine "Hors les murs", Nov. 2018.
Exodus: How Migration is Changing Our World , by Paul Collier.
The New Odyssey: The Story of the Twenty-First-Century Refugee Crisis by Patrick Kingsley....
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