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Practical sheet | REF: FIC1448 V1

Observing and representing uses

Authors: Bernard YANNOU, François CLUZEL

Publication date: December 10, 2014, Review date: July 11, 2017 | Lire en français

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6. Mistakes to avoid

6.1 Don't think that your experience can replace that of users

An easy solution is to observe your own usage or that of the members of your project group. But don't forget that your experience will never replace that of "real" users, and that your particular case is probably not valid for everyone.

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6.2 Don't just listen to what the user says

Users usually have a lot to teach you. However, there are also many things they don't know how to express, or needs they wouldn't even have thought of....

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