Overview
Read this article from a comprehensive knowledge base, updated and supplemented with articles reviewed by scientific committees.
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Didier BOZONNET: Senior Consultant, ICA Auditor, Trainer, Caen, France
INTRODUCTION
The management system standards – ISO 9001, ISO 13485, ISO 17025, EN 9100, ISO 16949... – help to meet the challenge of developing and maintaining organizational knowledge.
How to build an agile system that :
assess the impact of your training programs on both the professional development of your staff and the organization's development objectives?
respond to more operational issues when your staff have a potential impact on the business?
In this sheet, you'll find tools to help you improve.
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Bibliography
L'évaluation de l'efficacité d'une formation , GÉRARD (F.-M.), Gestion 2000, Vol. 20, n° 3, 13-33 (2003)
ISO 10015:2019 – Quality management – Guidelines for competence management and people development, standard
ISO 9001:2015 – Quality management system – Requirements, standard
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