7. Frequently asked questions
What to do with impact indicators?
The person in charge of monitoring the effectiveness of the training process will be able to synthesize the impact indicators of all the year's training courses and establish an overall training effectiveness indicator.
How do you track authorizations?
Schedule monitoring shows how much time each authorized employee has spent on the job. A summary of the status of authorizations can be used to highlight the lack of substitutes for a given activity.
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Frequently asked questions
Bibliography
L'évaluation de l'efficacité d'une formation , GÉRARD (F.-M.), Gestion 2000, Vol. 20, n° 3, 13-33 (2003)
ISO 10015:2019 – Quality management – Guidelines for competence management and people development, standard
ISO 9001:2015 – Quality management system – Requirements, standard
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