4. Empowering staff
Outside the regulatory framework, it may be useful to qualify personnel in order to :
harmonize practices;
reduce the variability of a manufacturing or measurement process;
define the priority tasks to be carried out when using temporary staff;
anticipate skill shortages when staff moves.
Tracking authorizations can be used to highlight the need for substitution for critical activities at a workstation (see table "Breaking down an activity into tasks for a workstation").
Depending on the nature of the position, activities may not be correlated with each other, in which case partial authorizations may be issued for some of the activities or tasks.
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Empowering staff
Bibliography
L'évaluation de l'efficacité d'une formation , GÉRARD (F.-M.), Gestion 2000, Vol. 20, n° 3, 13-33 (2003)
ISO 10015:2019 – Quality management – Guidelines for competence management and people development, standard
ISO 9001:2015 – Quality management system – Requirements, standard
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