Stakeholder relations management
The principles of quality management, the foundation of the quality approach
Practical sheet REF: FIC0406 V1
Stakeholder relations management
The principles of quality management, the foundation of the quality approach

Author : Carole PIERRON

Publication date: June 10, 2016, Review date: November 27, 2016 | Lire en français

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8. Stakeholder relations management

8.1 What the standard says

To achieve sustainable performance, organizations manage their relationships with relevant stakeholders, such as service providers.

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8.2 Why this principle?

Today, it is no longer possible to operate in a vacuum: the company and its stakeholders are interdependent. Managing relationships with interested parties optimizes their impact on the company's performance, and establishing mutually beneficial relationships increases the capacity of each party to create value....

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