3. Describe and document processes for their management
For the description, it is recommended that the work be carried out in a collaborative manner with the players in each process, and to ensure the relevance and consistency of the descriptions made, in particular for interactions between processes.
This is an iterative process that defines and updates the main characteristics of each process by identifying :
structuring elements such as the scope, purpose or raison d'être of the process, input and output data...
descriptive elements such as the sequence, with identification of the various key stages, players, specific resources, interactions with other processes, reference documents, etc.
Documented information about a process can include an identity card (descriptive elements). Using a model document...
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Describe and document processes for their management
Monitor, analyze and improve the process
Bibliography
Guide du management par les processus BPM CBOK®, V4 enriché au niveau européen, AFNOR Éditions, January 2021
Processus et transversalité(s), Vers un nouveau management, AFNOR Editions, February 2022
ToolNormative references
">ISO 9001:2015, Quality management systems – Requirements, September 2015
">Fascicule FD X50-176, Process management – Implementation guide, August 2017
">Glossary
">Activity
">A set of correlated tasks constituting a transformation step within a process.
Process approach
">A way of looking at company management based on processes and their interactions.
Process mapping
Graphic representation of a set of organizational processes.
...
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