7. Frequently asked questions

How do you describe your processes?

Asking the question of the usefulness of each of the tasks that make it up, making malfunctions clearly visible, preventing errors and eliminating anything that doesn't directly or indirectly contribute to customer satisfaction. Finally, to facilitate resource management, because the systematic relationship between customer and supplier is a source of simplification in the expression of needs, but also an excellent means of eliminating duplication.

What level of detail should be used to manage interconnections between processes?

The first step is to highlight the data exchanges between each process and the organization's other processes.

How detailed do you need to describe a process?

The degree of formalization of a process varies...