7. Frequently asked questions
How do you describe your processes?
Asking the question of the usefulness of each of the tasks that make it up, making malfunctions clearly visible, preventing errors and eliminating anything that doesn't directly or indirectly contribute to customer satisfaction. Finally, to facilitate resource management, because the systematic relationship between customer and supplier is a source of simplification in the expression of needs, but also an excellent means of eliminating duplication.
What level of detail should be used to manage interconnections between processes?
The first step is to highlight the data exchanges between each process and the organization's other processes.
How detailed do you need to describe a process?
The degree of formalization of a process varies...
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Frequently asked questions
Abbreviations and acronyms
Bibliography
Guide du management par les processus BPM CBOK®, V4 enriché au niveau européen, AFNOR Éditions, January 2021
Processus et transversalité(s), Vers un nouveau management, AFNOR Editions, February 2022
ToolNormative references
">ISO 9001:2015, Quality management systems – Requirements, September 2015
">Fascicule FD X50-176, Process management – Implementation guide, August 2017
">Glossary
">Activity
">A set of correlated tasks constituting a transformation step within a process.
Process approach
">A way of looking at company management based on processes and their interactions.
Process mapping
Graphic representation of a set of organizational processes.
...
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