4. Monitor, analyze and improve the process
Process monitoring consists mainly in ensuring that objectives are met, that the product and service delivered are compliant, and that performance is controlled through feedback.
Improving consists in regulating the process, bringing it back to its initial operating mode and optimizing it to meet performance targets. Continuous improvement takes place in the event of malfunctions requiring immediate action (non-conformity, customer complaints, etc.), or on the basis of process reviews, which may reveal potential for improvement.
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Monitor, analyze and improve the process
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Bibliography
Guide du management par les processus BPM CBOK®, V4 enriché au niveau européen, AFNOR Éditions, January 2021
Processus et transversalité(s), Vers un nouveau management, AFNOR Editions, February 2022
ToolNormative references
">ISO 9001:2015, Quality management systems – Requirements, September 2015
">Fascicule FD X50-176, Process management – Implementation guide, August 2017
">Glossary
">Activity
">A set of correlated tasks constituting a transformation step within a process.
Process approach
">A way of looking at company management based on processes and their interactions.
Process mapping
Graphic representation of a set of organizational processes.
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