6. Mistakes to avoid
6.1 Don't be satisfied with a summary job done without consultation and feedback, without involving the process drivers and players, the process customers, management, etc., in the process.
The identification and consequences of interactions between processes are often neglected.
SCROLL TO TOP6.2 Don't limit yourself to a local analysis
Overall consistency is essential.
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Bibliography
Guide du management par les processus BPM CBOK®, V4 enriché au niveau européen, AFNOR Éditions, January 2021
Processus et transversalité(s), Vers un nouveau management, AFNOR Editions, February 2022
ToolNormative references
">ISO 9001:2015, Quality management systems – Requirements, September 2015
">Fascicule FD X50-176, Process management – Implementation guide, August 2017
">Glossary
">Activity
">A set of correlated tasks constituting a transformation step within a process.
Process approach
">A way of looking at company management based on processes and their interactions.
Process mapping
Graphic representation of a set of organizational processes.
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