2. Identify the processes required for your QMS
The aim of this stage is to provide access to the necessary and sufficient information for those involved in the management system, to create a basis for the system's operation, and to meet the requirements for documented information (see ISO 9001:2015, in particular chapter 4.3 for the scope, chapter 4.4 for the operation of processes, and chapter 7.5 for the data required by the standard or necessary for the effectiveness of the management system).
According to the same standard, "the extent of information documented as part of a quality management system may differ from one organization to another, depending on :
the size of the organization, its areas of activity and its processes, products and services;
the complexity of processes and their interactions;
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Identify the processes required for your QMS
Describe and document processes for their management
Bibliography
Guide du management par les processus BPM CBOK®, V4 enriché au niveau européen, AFNOR Éditions, January 2021
Processus et transversalité(s), Vers un nouveau management, AFNOR Editions, February 2022
ToolNormative references
">ISO 9001:2015, Quality management systems – Requirements, September 2015
">Fascicule FD X50-176, Process management – Implementation guide, August 2017
">Glossary
">Activity
">A set of correlated tasks constituting a transformation step within a process.
Process approach
">A way of looking at company management based on processes and their interactions.
Process mapping
Graphic representation of a set of organizational processes.
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