2. How do you define quality?
There are many definitions of quality.
ISO defines it as "the set of characteristics of an entity that give it the ability to satisfy expressed and implicit needs".
The pioneers of quality have also provided their definition. They include :
"compliance with requirements", according to Philip Crosby;
"Masaaki Imai: "Everything that can be improved;
"suitability for use" or "absence of defects", for Joseph Juran;
Kaoru Ishikawa calls it "the ability to satisfy the customer".
">The cost of achieving quality is made up of the sum of the costs of internal and external anomalies, detection costs and prevention costs:
">COQ = cost...
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How do you define quality?
How to keep abreast of developments in knowledge on the subject: 2017 AFNOR survey
Bibliography
Also in our database
Bibliography
FEIGENBAUM (A. V.), Total Quality Control , McGraw-Hill, 1951 .
CROSBY (P. B.), Cutting the Cost of Quality; The defect prevention workbook for managers , Industrial Education Institute, 1967 .
ISHIKAWA (K.), What is Total Quality Control, The Japanese Way , Prentice-Hall, 1981 (Le TQC ou la qualité à la japonaise), AFNOR, 1984....
Downloadable tools
ToolQuality self-diagnosis (Tool ...
Reference standards
FD X50-126, Gestion de la qualité, Guide d'évaluation des coûts résultant de la non-qualité, AFNOR, 1986
FD X50-180, Management de la qualité - Défauts de contribution – Defects linked to the non-quality of work in the creation and use of added value, AFNOR, 1999
FD X50-180, Management de la qualité - Défauts de contribution...
Websites
This site offers self-paced training to help you improve your management system, using specific documents. The "COQ approach" training course (click on Products => Training Tools Quality Methods => F47 – On-line training – COQ approach) deals with the subject of controlling the cost of quality.
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