5. What is the scope of the study?
5.1 Aspects of non-quality
We can distinguish two aspects related to the costs of non-quality:
">the first aspect is linked to the investments made to achieve the level of quality required. This is the price we have to pay to ensure an acceptable level of quality;
">the second aspect is the cost of doing things wrong, of not doing them right the first time.
The resulting cost is potentially twice as high as the investment needed to produce a compliant product.
Investment and structural choices are the responsibility of each company's management, and will not be the subject of this article.
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Bibliography
Also in our database
Bibliography
FEIGENBAUM (A. V.), Total Quality Control , McGraw-Hill, 1951 .
CROSBY (P. B.), Cutting the Cost of Quality; The defect prevention workbook for managers , Industrial Education Institute, 1967 .
ISHIKAWA (K.), What is Total Quality Control, The Japanese Way , Prentice-Hall, 1981 (Le TQC ou la qualité à la japonaise), AFNOR, 1984....
Downloadable tools
ToolQuality self-diagnosis (Tool ...
Reference standards
FD X50-126, Gestion de la qualité, Guide d'évaluation des coûts résultant de la non-qualité, AFNOR, 1986
FD X50-180, Management de la qualité - Défauts de contribution – Defects linked to the non-quality of work in the creation and use of added value, AFNOR, 1999
FD X50-180, Management de la qualité - Défauts de contribution...
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