6. What approach should you take?
"We recommend the following procedure:
"The NQF assessment is a powerful trigger for raising awareness among the company's managers, executives and staff of the importance of quality improvement and the potential gains to be made;
">setting realistic and achievable targets for decreasing costs;
">hierarchize problems into costs with the Pareto chart, stratifying costs and identifying priorities;
">determine the true causes with the cause-effect diagram – (Ishikawa), which provides a structured classification of the points of view of the various specialists;
">define corrective actions by prioritizing them (potential gain/effort required ratio), monitor their application and measure their effectiveness...
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What approach should you take?
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Bibliography
Also in our database
Bibliography
FEIGENBAUM (A. V.), Total Quality Control , McGraw-Hill, 1951 .
CROSBY (P. B.), Cutting the Cost of Quality; The defect prevention workbook for managers , Industrial Education Institute, 1967 .
ISHIKAWA (K.), What is Total Quality Control, The Japanese Way , Prentice-Hall, 1981 (Le TQC ou la qualité à la japonaise), AFNOR, 1984....
Downloadable tools
ToolQuality self-diagnosis (Tool ...
Reference standards
FD X50-126, Gestion de la qualité, Guide d'évaluation des coûts résultant de la non-qualité, AFNOR, 1986
FD X50-180, Management de la qualité - Défauts de contribution – Defects linked to the non-quality of work in the creation and use of added value, AFNOR, 1999
FD X50-180, Management de la qualité - Défauts de contribution...
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This site offers self-paced training to help you improve your management system, using specific documents. The "COQ approach" training course (click on Products => Training Tools Quality Methods => F47 – On-line training – COQ approach) deals with the subject of controlling the cost of quality.
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