3. How to keep abreast of developments in knowledge on the subject: 2017 AFNOR survey
A study conducted by AFNOR in 2017 among 816 French companies reveals that non-quality costs remain little analyzed by manufacturers, as indicators are difficult to measure and the subject little discussed within companies.
Reducing non-quality costs is an important source of profitability for companies, but still too few know how to measure these costs, let alone take action to reduce them.
Over 90% of those surveyed recognize that non-quality costs are essential or necessary, and the majority believe that they represent 5% of their sales. But 20% don't know how to measure them.
Companies mainly measure directly visible indicators, such as rejects, but not necessarily the administrative cost of non-quality, the synthetic rate of return, variations between the planned cost and the actual cost of a project, managerial...
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How to keep abreast of developments in knowledge on the subject: 2017 AFNOR survey
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Bibliography
Also in our database
Bibliography
FEIGENBAUM (A. V.), Total Quality Control , McGraw-Hill, 1951 .
CROSBY (P. B.), Cutting the Cost of Quality; The defect prevention workbook for managers , Industrial Education Institute, 1967 .
ISHIKAWA (K.), What is Total Quality Control, The Japanese Way , Prentice-Hall, 1981 (Le TQC ou la qualité à la japonaise), AFNOR, 1984....
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ToolQuality self-diagnosis (Tool ...
Reference standards
FD X50-126, Gestion de la qualité, Guide d'évaluation des coûts résultant de la non-qualité, AFNOR, 1986
FD X50-180, Management de la qualité - Défauts de contribution – Defects linked to the non-quality of work in the creation and use of added value, AFNOR, 1999
FD X50-180, Management de la qualité - Défauts de contribution...
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This site offers self-paced training to help you improve your management system, using specific documents. The "COQ approach" training course (click on Products => Training Tools Quality Methods => F47 – On-line training – COQ approach) deals with the subject of controlling the cost of quality.
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