3. How to keep abreast of developments in knowledge on the subject: 2017 AFNOR survey

A study conducted by AFNOR in 2017 among 816 French companies reveals that non-quality costs remain little analyzed by manufacturers, as indicators are difficult to measure and the subject little discussed within companies.

Reducing non-quality costs is an important source of profitability for companies, but still too few know how to measure these costs, let alone take action to reduce them.

Over 90% of those surveyed recognize that non-quality costs are essential or necessary, and the majority believe that they represent 5% of their sales. But 20% don't know how to measure them.

Companies mainly measure directly visible indicators, such as rejects, but not necessarily the administrative cost of non-quality, the synthetic rate of return, variations between the planned cost and the actual cost of a project, managerial...