7. Our advice

7.1 Implement a continuous improvement process

The cost of non-quality (CNQ) is an indicator that can help company management understand the quality problem, highlight opportunities for improvement and measure the progress of improvement actions.

This enables us to summarize the company's overall quality situation and express it in common terms, so that we can measure progress and prioritize corrective actions.

Quality must therefore be managed by implementing a progressive process of continuous improvement that will enable the industrial company to move from a state of "detection-correction" to a state of "prevention – action".