7. Our advice
7.1 Implement a continuous improvement process
The cost of non-quality (CNQ) is an indicator that can help company management understand the quality problem, highlight opportunities for improvement and measure the progress of improvement actions.
This enables us to summarize the company's overall quality situation and express it in common terms, so that we can measure progress and prioritize corrective actions.
Quality must therefore be managed by implementing a progressive process of continuous improvement that will enable the industrial company to move from a state of "detection-correction" to a state of "prevention – action".
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Bibliography
Also in our database
Bibliography
FEIGENBAUM (A. V.), Total Quality Control , McGraw-Hill, 1951 .
CROSBY (P. B.), Cutting the Cost of Quality; The defect prevention workbook for managers , Industrial Education Institute, 1967 .
ISHIKAWA (K.), What is Total Quality Control, The Japanese Way , Prentice-Hall, 1981 (Le TQC ou la qualité à la japonaise), AFNOR, 1984....
Downloadable tools
ToolQuality self-diagnosis (Tool ...
Reference standards
FD X50-126, Gestion de la qualité, Guide d'évaluation des coûts résultant de la non-qualité, AFNOR, 1986
FD X50-180, Management de la qualité - Défauts de contribution – Defects linked to the non-quality of work in the creation and use of added value, AFNOR, 1999
FD X50-180, Management de la qualité - Défauts de contribution...
Websites
This site offers self-paced training to help you improve your management system, using specific documents. The "COQ approach" training course (click on Products => Training Tools Quality Methods => F47 – On-line training – COQ approach) deals with the subject of controlling the cost of quality.
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