1. Why quality?
The quality approach has become an essential element in the environment of any company wishing to be competitive. It is a concept that requires all company players to act with a constant concern for quality and profitability, where needs are now defined even before they arise.
To appreciate the concept of quality, it's best to start with its opposite, non-quality, and to define its costs, which are linked to malfunctions that can affect any of the company's functions. These malfunctions may concern parts consumption, raw materials, production, administration and marketing.
A company seeking to improve product quality must first reduce its non-quality costs.
Non-quality generally translates into :
a defect: failure to meet the requirements of the intended use. This...
The Ultimate Scientific and Technical Reference
This article is included in
Quality manager
This offer includes:
Knowledge Base
Updated and enriched with articles validated by our scientific committees
Services
A set of exclusive tools to complement the resources
Practical Path
Operational and didactic, to guarantee the acquisition of transversal skills
Doc & Quiz
Interactive articles with quizzes, for constructive reading
Why quality?
How do you define quality?
Bibliography
Also in our database
Bibliography
FEIGENBAUM (A. V.), Total Quality Control , McGraw-Hill, 1951 .
CROSBY (P. B.), Cutting the Cost of Quality; The defect prevention workbook for managers , Industrial Education Institute, 1967 .
ISHIKAWA (K.), What is Total Quality Control, The Japanese Way , Prentice-Hall, 1981 (Le TQC ou la qualité à la japonaise), AFNOR, 1984....
Downloadable tools
ToolQuality self-diagnosis (Tool ...
Reference standards
FD X50-126, Gestion de la qualité, Guide d'évaluation des coûts résultant de la non-qualité, AFNOR, 1986
FD X50-180, Management de la qualité - Défauts de contribution – Defects linked to the non-quality of work in the creation and use of added value, AFNOR, 1999
FD X50-180, Management de la qualité - Défauts de contribution...
Websites
This site offers self-paced training to help you improve your management system, using specific documents. The "COQ approach" training course (click on Products => Training Tools Quality Methods => F47 – On-line training – COQ approach) deals with the subject of controlling the cost of quality.
The Ultimate Scientific and Technical Reference
