9. Abbreviations and acronyms
HRD: Human Resources Department
GPEC: forward-looking management of jobs and skills
NTIC: new information and communication technologies
MCQ: multiple-choice questionnaire
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Normative references
ISO 9001:2008 – Chapters 4, 5 & 6
ISO 9004:2009 – Annex B
ISO 10018 – Guidelines for staff involvement and skills
ISO 22301 – Social security – Business continuity management systems
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