1. Why measure skill levels?

The measurement of skills is one of the normative requirements to be taken into account. ISO 9001:2008, Chapter 6.2.2 "Competence, training and awareness", states that "the organization shall :

• determine the skills required to produce the product/service ;

• use training or other measures to acquire the necessary skills ;

• … ;

• maintain appropriate records concerning competence (initial and professional training, know-how and experience)".

It is one of the major activities in the process managed by the Human Resources function.

This measure is all the more essential as the acquisition of an adequate level of competence is a lengthy process, generally...