1. Define the purpose of the project

The project quality plan is often requested by a new customer who wants to be reassured about the supplier's level of control over the locks that have been put in place to guarantee product or service conformity throughout the project or business process.

Preparing for it brings many benefits, such as increased confidence (requirements will be met), the assurance of better process control and greater stakeholder motivation.

Applying the process approach to quality plans helps to manage the inputs, activities and outputs of each process as part of a coherent system of interrelated processes.

Applying a risk-based approach to the development and use of a quality plan enables the importance of particular issues to be determined, and appropriate measures to be taken to manage both risks and opportunities.