2. Encourage use

A collaborative workspace is a digital space that facilitates the collective intelligence of a group. To achieve effective collaboration, you need to build trust.

Collaboration on the Internet corresponds to the 90/1 law: 90% of Internet users are readers, 9% participate, 1% are proactive. A collaborative workspace doesn't have to be just like that. In a professional context, "we can – we must – through an astute and gradual choice of collaborative activities and associated applications help them climb the ladder of mutual trust and develop their intelligence and capacity for collective action" ("Organisation 2.0, le knowlege management nouvelle génération", Martin Roulleaux Dugage). This example is described in more detail below (see Step: "How to build trust").

Ross Mayfield, in his Power Law of Internet Collaboration, has illustrated...