Practical sheet | REF: FIC0314 V1

Capitalizing on expert know-how

Author: Patrice QUENCEZ

Publication date: December 10, 2011 | Lire en français

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6. Maintain and update capitalized know-how

All the information and knowledge captured and formalized represents a foundation for capitalizing on and continuously enriching the know-how concerned.

The aim is to continuously identify gaps, "obsolete" elements or elements that need to be called into question in order to optimize, adapt or complete this know-how heritage. This identification can be carried out with the involvement of the operational players, who exploit the information contained in this know-how with the help of :

  • periodic surveys ;

  • support for spontaneous questions, criticism and suggestions.

The idea is to get everyone involved in the development of our know-how heritage, so that everyone feels they own part of the content and contribute to the dynamics of innovation and/or...

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