8. Abbreviations and acronyms
KM: knowledge management
BDD: database
CSR: corporate social network
CRM: customer relationship management
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Abbreviations and acronyms
Bibliography
Abbott R., Integration and structuring for enhanced Knowledge Management. In Drug Information Journal , vol. 38, pp. 187-196, 2004
Ballay J.-F., Tous managers du savoir! La seule ressource qui prend de la valeur en la partage , Éditions de l'organisation, 2002
Balmisse G., Guide des outils du knowledge management : panorama, choix...
Regulatory reference
ICH Q10: Pharmaceutical quality system (SQP) – Pragmatic implementation http://www.ema.europa.eu/ema/
ICH Q10 has been integrated into the new Part III of GMP Europe. This gives it particular importance, and demonstrates the willingness of regulatory bodies to change the concept of Quality.
Website
http://www.i-km.com/ knowledge management website
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