1. Define the overall master plan for your knowledge management (KM) approach
Based on your company's strategic objectives, you will identify knowledge management (KM) actions that add value to the innovation process. The aim is to put your company's knowledge potential into perspective with your overall innovation strategy, and turn it into a permanent dynamic.
1.1 KM master plan objectives
The KM master plan should enable you to :
define the aims of knowledge management in direct relation to your innovation strategy, and select key KM content and projects (e.g. how to improve customer feedback? how to share key information from conferences?
avoid making efforts everywhere at the same time, without a clear purpose, so as to target the allocation of resources...
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Define the overall master plan for your knowledge management (KM) approach
Select KM projects and actions with high potential added value
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