Overview
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Olec KOVALEVSKY: Consultant-trainer, manager of AVANTAGE QUALITÉ since 1997 - Consulting and training in organization, process approach and quality for companies in the private and public sectors, specializing in VSEs – SMEs - ISO 9001, MASE, ISO 14001 certification support - ISO 9001 quality system audits - ICA/AFNOR qualified auditor
INTRODUCTION
As part of your quality management system (QMS), you need to define and set quality objectives that are consistent with your quality policy and enable you to monitor the performance and effectiveness of your QMS.
These objectives are to be established "at the relevant functions, levels and processes required for the quality management system" (cf. ISO 9001 § 6.2.1).
To this end, the human resources (HR) function and the quality function can work together to integrate a quality dimension into the individual interviews conducted by managers.
How can HR and managers be involved in the deployment of quality objectives?
How can quality objectives be integrated into individual interviews?
How do you monitor these individualized quality objectives?
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Deployment of quality objectives with HR management
Involve HR and managers in the deployment of quality objectives
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Reference standards
ISO 9001 – Quality management systems – Requirements, ISO 2015
ISO 9000 – Quality management systems – Essentials and vocabulary, ISO 2015
ISO 10015 – Quality management – Guidelines for competency management and people development
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