5. Appoint process drivers and describe processes and associated skills
Together with management, appoint a pilot or process manager for each defined process. The main mission of a process manager is to organize the operation of the process and ensure its efficiency in relation to customer objectives and expected performance.
Each process manager is usually responsible for describing the process(es) for which he or she is responsible, according to the description framework chosen by the company (see Writing process description sheets
It is possible to appoint the same person as pilot for several processes....
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Appoint process drivers and describe processes and associated skills
Present process architecture to company staff
Bibliography
A guide to the business architecture body of knowledge ® – BIZBOK Guide ® , 2022
THIAULT (D.) - Le management de la performance par les processus , HERMES LAVOISIER, 2010
ToolReference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
Fascicule FD X50-176 – Process management – Implementation guide
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