2. Defining a process architecture
A common practice since the 2000s, and almost hegemonic in France until recently, was to divide processes into three categories:
production processes, reflecting the company's core business;
support processes, necessary for the smooth running of production processes ;
management or steering processes.
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Defining a process architecture
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Bibliography
A guide to the business architecture body of knowledge ® – BIZBOK Guide ® , 2022
THIAULT (D.) - Le management de la performance par les processus , HERMES LAVOISIER, 2010
Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
Fascicule FD X50-176 – Process management – Implementation guide
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