3. Choose a process definition logic
Broadly speaking, you can choose between two approaches to defining realization processes, also known as "business processes":
the functional approach ;
the end-to-end approach, defined by product or customer segments.
3.1 Functional approach
This involves identifying and grouping activities according to their functions. Using this approach, which corresponds to the classic approach, we can define the following realization processes, for example:
selling (grouping together all the activities involved in selling the company's products and services) ;
planning (grouping of planning activities...
Exclusive to subscribers. 97% yet to be discovered!
You do not have access to this resource.
Click here to request your free trial access!
Already subscribed? Log in!

The Ultimate Scientific and Technical Reference
This article is included in
Quality manager
This offer includes:
Knowledge Base
Updated and enriched with articles validated by our scientific committees
Services
A set of exclusive tools to complement the resources
Practical Path
Operational and didactic, to guarantee the acquisition of transversal skills
Doc & Quiz
Interactive articles with quizzes, for constructive reading
Choose a process definition logic
Bibliography
A guide to the business architecture body of knowledge ® – BIZBOK Guide ® , 2022
THIAULT (D.) - Le management de la performance par les processus , HERMES LAVOISIER, 2010
Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
Fascicule FD X50-176 – Process management – Implementation guide
Exclusive to subscribers. 97% yet to be discovered!
You do not have access to this resource.
Click here to request your free trial access!
Already subscribed? Log in!

The Ultimate Scientific and Technical Reference