8. Mistakes to avoid
8.1 Don't try to keep it simple at all costs
Reality isn't always simple. Of course, it's always preferable to represent a given situation as simply as possible. However, more important than simplicity is effectiveness. As is often the case in quality, the criteria for effectiveness are to be found in the contribution to customer satisfaction, product and service conformity, and operational improvement.
SCROLL TO TOP8.2 Don't try to please everyone
The definition of processes is accompanied by the appointment...
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Bibliography
A guide to the business architecture body of knowledge ® – BIZBOK Guide ® , 2022
THIAULT (D.) - Le management de la performance par les processus , HERMES LAVOISIER, 2010
ToolReference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
Fascicule FD X50-176 – Process management – Implementation guide
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