9. Frequently asked questions

Does a process manager have a hierarchical link with the people involved in the process?

The process driver may also have a hierarchical function, but as a driver, his role is more that of an organizer, facilitator and mobilizer, than that of a supervisor and hierarchical decision-maker.

Can measurement, analysis and improvement activities be grouped together in a process?

Overall quality management is certainly an activity in its own right, but the improvement activities carried out by the players in all the processes are more effectively linked to each of these processes, leading to the anchoring of measurement, analysis and improvement practices in each process. The important role of summarizing and ensuring the coherence of the QMS remains with either the company's management or the quality function.