1. Integrate the fundamental management principles of ISO 9000:2015
There are seven of them, and they enable the management team to set out the main guidelines to guide the company in its day-to-day operations and in the way it perceives its business.
All concepts and principles, and their correlations, should be considered as a whole, not in isolation. As none of them, taken individually, is more important than another, it is necessary to find, on an ongoing basis, the right balance in their application.
1.1 Customer focus
Management's main objective is to meet customer requirements and strive to anticipate their expectations. Management therefore needs to have a clear understanding of customers' – expressed or implicit – expectations, in order to dilute them in the company's organization....
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Integrate the fundamental management principles of ISO 9000:2015
Understand the context in which the company operates
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