1. Identify sources of action
Usually, a quality manager or a quality coordinator is in charge of following up actions from :
quality meetings and management reviews ;
internal and external audits ;
internal non-conformities ;
customer complaints ;
suggestions for improvement ;
etc.
Make your own list to explicitly list the sources that are relevant to you.
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Identify sources of action
Group actions into homogeneous lists
Bibliography
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Databases are particularly well suited to the management of quality actions. Experienced users can develop their own applications, or search for suitable tools from a wide range of suppliers.
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