3. Create a favorable climate

Gathering suggestions from staff is a relatively old practice. However, the success of such a system lies in the ability to create a favorable climate.

First and foremost, you need to ensure that the culture of progress is conveyed at every level of the hierarchy and across all functions. It's a question of creating a real "state of mind" around this goal, so that everyone feels concerned and involved. For some people, participating in the organization's progress requires a real cultural leap. So, instead of being passive and obedient, they become active and partners. You need to take this difficulty into account in order to support them through the change process, in particular by listening to each individual and relying on the support of management.

Secondly, a climate of trust is essential. Everyone needs to feel free to make suggestions,...