6. Define how employee suggestions are handled

Next, you'll need to set up a fast, efficient handling process. Staff have high expectations when it comes to their suggestions:

• Are they being heard?

• Are they taken into account?

• Are they deployed?

Regular staff contributions depend on this speed.

You will define the various processing stages:

• Acceptability: Do you have enough information to qualify the suggestion?

• Feasibility: How can the suggestion be implemented? At what cost? How quickly? What is the expected benefit?

• Planning: When can the suggestion be implemented? Is implementation simple or complex?

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