Set up a staff suggestion system

Your quality system is based on the principle of continuous improvement. You have identified the various possible levels of contribution (organization, processes, individuals). You would also like to set up a system of employee suggestions to help your organization move forward. This process will, on the one hand, increase customer satisfaction with the product and services provided, and on the other, improve the organization's internal operations.

However, the idea of collecting suggestions from staff is not new, but its successful implementation within organizations remains a delicate matter:

• How do you motivate your staff?

• What tools should you use?

• Who should be involved in processing suggestions?

This fact sheet presents a number of ways in which your employee suggestion system can be effective.